Privacy Policy
How we protect and handle your personal information
Last Updated: September 20, 2024 | Effective Date: September 20, 2024
Table of Contents
1. Overview
PanTender ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our global tenders platform and related services.
Key Principle: We only collect information necessary to provide you with excellent service and never sell your personal data to third parties.
2. Information We Collect
2.1 Personal Information
- Name, email address, phone number
- Company name, job title, business address
- Payment information (processed securely through PayPal)
- Profile information and preferences
- Communication history and support interactions
2.2 Technical Information
- IP address, browser type, device information
- Usage data, page views, time spent on pages
- Search queries and tender interaction history
- Cookies and similar tracking technologies
- Location data (if permitted)
2.3 Third-Party Information
- Social media login information (Google, LinkedIn, Microsoft)
- Publicly available business information
- Blockchain wallet addresses (if connected)
3. How We Use Your Information
Service Provision
- • Provide access to tender database
- • AI-powered tender matching
- • Account management
- • Customer support
Communication
- • Platform updates and notifications
- • Tender alerts and matches
- • Marketing communications (opt-in)
- • Support responses
Improvement
- • Platform optimization
- • AI algorithm enhancement
- • User experience improvement
- • Feature development
Legal & Security
- • Fraud prevention
- • Compliance with regulations
- • Security monitoring
- • Legal obligations
4. Information Sharing
🚫 We Do NOT Sell Personal Data
PanTender does not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share information in these limited circumstances:
- Service Providers: Trusted partners who help us operate our platform (payment processors, cloud hosting, analytics)
- Legal Requirements: When required by law, regulation, or valid legal process
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- With Your Consent: When you explicitly authorize us to share information
- Public Information: Business information you choose to make public on your profile
6. Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. Please see our Security Policy for detailed information.
7. Data Retention
Retention Periods:
- Active Account Data: Retained while your account is active
- Inactive Accounts: Deleted after 3 years of inactivity
- Transaction Records: Retained for 7 years for legal compliance
- Marketing Data: Deleted immediately upon opt-out
- Support Communications: Retained for 2 years
8. Your Rights
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data
Data Portability
Export your data in a standard format
Right to Object
Object to certain data processing
Right to Restrict
Limit how we process your data
Exercise Your Rights: Contact us at privacy@pantender.com to exercise any of these rights.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions for countries with appropriate data protection
- Certification schemes and codes of conduct
- Your explicit consent where required
10. Children's Privacy
Age Requirement: PanTender is designed for business use and is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes through:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications
- Updated "Last Modified" date at the top of this policy
12. Contact Information
Data Protection Officer
privacy@pantender.com
+1-555-PRIVACY
123 Privacy Street, Data City, DC 12345
General Inquiries
support@pantender.com
+1-555-TENDER
www.pantender.com